Privacy policy
PRIVACY POLICY
Business Name: PetSolved Website: ThePetSolved.com Contact Email: thepetsolved@gmail.com Effective Date: May 2026
OVERVIEW
At PetSolved we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit ThePetSolved.com or make a purchase from our store. By using our website you consent to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you visit or make a purchase from ThePetSolved.com we may collect the following types of information:
Personal Identification Information Full name, email address, phone number, and billing and shipping address provided at checkout.
Payment Information Credit card or debit card details processed securely through our third party payment processor. PetSolved does not store or have access to your full payment information at any time.
Device and Usage Information IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring website. This information is collected automatically through cookies and similar tracking technologies.
Communications Any messages, emails, or inquiries you send to our support team at thepetsolved@gmail.com.
HOW WE USE YOUR INFORMATION
PetSolved uses the information we collect for the following purposes:
To process and fulfill your orders and send order confirmation and shipping notifications. To communicate with you regarding your order, inquiries, or customer support requests. To improve our website, products, and overall customer experience. To send you marketing communications and promotional offers where you have provided consent. To detect, prevent, and address fraudulent transactions or technical issues. To comply with applicable legal obligations and enforce our store policies.
COOKIES AND TRACKING TECHNOLOGIES
ThePetSolved.com uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device that help us remember your preferences and improve our website performance.
Types of cookies we use:
Essential Cookies — Required for the website to function properly including shopping cart and checkout functionality. Analytics Cookies — Help us understand how visitors interact with our website so we can improve the user experience. Marketing Cookies — Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns including Facebook and Google ads.
You may disable cookies through your browser settings at any time. However please note that disabling certain cookies may affect the functionality of our website.
SHARING YOUR INFORMATION
PetSolved does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers — We share necessary information with trusted third party service providers including payment processors, shipping carriers, and marketing platforms solely to fulfill your order and operate our business. Legal Requirements — We may disclose your information if required to do so by law or in response to a valid legal request from a government authority. Business Protection — We may disclose your information where necessary to protect the rights, property, or safety of PetSolved, our customers, or others.
FACEBOOK AND GOOGLE ADVERTISING
PetSolved uses Facebook Pixel and Google Analytics to track website activity and deliver targeted advertisements to relevant audiences. These tools may collect information about your browsing behavior on our website and use that information to show you relevant ads on Facebook, Instagram, and Google.
You may opt out of personalized advertising at any time through the following:
Facebook — Visit facebook.com/settings and navigate to Ads preferences. Google — Visit adssettings.google.com to manage your ad preferences.
DATA RETENTION
PetSolved retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy including processing your orders, maintaining business records, and complying with legal obligations. When your information is no longer needed it will be securely deleted or anonymized.
DATA SECURITY
PetSolved takes the security of your personal information seriously. We implement industry standard security measures including SSL encryption to protect your data during transmission. However please note that no method of transmission over the internet is completely secure and we cannot guarantee absolute security of your information.
YOUR RIGHTS
Depending on your location you may have the following rights regarding your personal information:
The right to access the personal information we hold about you. The right to request correction of any inaccurate or incomplete information. The right to request deletion of your personal information subject to applicable legal requirements. The right to opt out of marketing communications at any time by clicking the unsubscribe link in any email we send you. The right to lodge a complaint with your local data protection authority.
To exercise any of these rights please contact us directly at thepetsolved@gmail.com and we will respond within 30 days.
THIRD PARTY LINKS
ThePetSolved.com may contain links to third party websites for reference or informational purposes only. PetSolved has no control over and assumes no responsibility for the privacy practices or content of any third party websites. We strongly advise you to review the privacy policies of any third party sites you visit.
CHILDRENS PRIVACY
ThePetSolved.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18 we will take immediate steps to delete that information from our records.
CHANGES TO THIS PRIVACY POLICY
PetSolved reserves the right to update, modify, or replace any part of this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of ThePetSolved.com following any modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of any updates.
CONTACT US
For any privacy related questions, concerns, or requests please contact our support team directly:
Email: thepetsolved@gmail.com Website: ThePetSolved.com Response Time: Within 24-48 hours Monday through Friday: 9:00 AM to 6:00 PM EST Saturday: 10:00 AM to 4:00 PM EST Sunday: Closed
"Because your dog isn't just a pet — they're family. And at PetSolved we treat your personal information with the same care and devotion we put into every single product we sell."