Shipping policy
Here you go — copy and paste this directly into your store:
SHIPPING POLICY
Business Name: PetSolved Website: ThePetSolved.com Contact Email: thepetsolved@gmail.com Effective Date: May 2026
OVERVIEW
At PetSolved we are committed to delivering your premium pet products safely, efficiently, and with the care your order deserves. Please read our shipping policy carefully before placing your order.
FREE SHIPPING
PetSolved proudly offers complimentary shipping on every single order. No minimum purchase required. No hidden fees. Just premium products delivered straight to your door completely free of charge.
PROCESSING TIME
All orders are processed within 1-3 business days of purchase confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email with your order details immediately after purchase.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on your location and product availability. Please see estimated delivery windows below:
United States: 7-15 business days United Kingdom: 10-18 business days Canada: 10-18 business days Australia: 12-20 business days Europe: 10-18 business days Rest of World: 14-25 business days
Please note that these are estimated delivery windows and not guaranteed delivery dates. Delivery times may vary due to factors outside of our control including customs processing, carrier delays, and high volume periods.
ORDER TRACKING
Once your order has been shipped you will receive a tracking number via email. You can use this tracking number to monitor your order status at any time. Please allow 2-3 business days after shipment for tracking information to update in the system.
CUSTOMS AND IMPORT DUTIES
For international orders customers may be subject to customs fees, import duties, or taxes upon delivery. These charges are determined by your local customs authority and are the sole responsibility of the customer. PetSolved is not responsible for any customs delays or additional charges incurred during international shipping.
LOST OR DAMAGED ORDERS
PetSolved takes every precaution to ensure your order arrives safely and in perfect condition. In the rare event that your order arrives damaged or is lost in transit please contact us immediately at thepetsolved@gmail.com with your order number and a description of the issue. We will work swiftly to resolve the situation and make it right in accordance with our Premium Happiness Guarantee.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct and complete before submitting your order. PetSolved is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address please contact us immediately at thepetsolved@gmail.com before your order is processed and shipped.
DELAYS
While we make every effort to deliver your order within the estimated timeframe PetSolved is not responsible for shipping delays caused by circumstances beyond our control including but not limited to natural disasters, extreme weather conditions, carrier delays, customs processing, or public holidays.
CONTACT US
For any shipping related questions or concerns please contact our dedicated support team directly:
Email: thepetsolved@gmail.com Website: ThePetSolved.com Response Time: Within 24-48 hours Monday through Friday: 9:00 AM to 6:00 PM EST Saturday: 10:00 AM to 4:00 PM EST Sunday: Closed
"Because your dog isn't just a pet — they're family. And every order is treated with the love and care that family deserves."